Egencia
Egencia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Egencia has a 1.8 star rating from 7 reviews, with 33% of users likely to recommend and an 86% unfavorable share; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Read Egencia reviews to understand frequent issues before booking.
- Expect limited phone support and rely on chat/email for customer service.
- Monitor charges closely due to billing and refund disputes.
Negative Feedback / Risk Areas
- Recurring Egencia customer complaints about poor responsiveness and long hold times.
- Multiple reports of canceled or incorrect hotel bookings without notice.
- Problems with refunds, credits, and resolving double billing.
Positive Feedback
Some users find the website easy to use and have had isolated helpful interactions resolving ticket errors.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Egencia has a 1.8 star rating from 7 reviews, with 33% of users likely to recommend and an 86% unfavorable share; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Read Egencia reviews to understand frequent issues before booking.
- Expect limited phone support and rely on chat/email for customer service.
- Monitor charges closely due to billing and refund disputes.
Negative Feedback / Risk Areas
- Recurring Egencia customer complaints about poor responsiveness and long hold times.
- Multiple reports of canceled or incorrect hotel bookings without notice.
- Problems with refunds, credits, and resolving double billing.
Positive Feedback
Some users find the website easy to use and have had isolated helpful interactions resolving ticket errors.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need new password and add business card to engencia
- - Trying to add my business card to Engencia to track travel expenses.
- - I work for Lineage Logistics and need to reactivate my account after a year.
Trying to add my business card to Engencia so that I can keep up with travel expenses, etc. I work for Lineage Logistics.
I had my account for a while but haven't used it in over a year. So now that I'm back, I need to activate this account all over.
- Convince
- Helps alot
Preferred solution: I would like to add business card to egencia
Nîmes, Occitanie
Changes in Flight ticket
Always line busy, no body attended the call.
I need immediate requirements to cancel my ticket.
It's not possible to do it in online and need help on the same
User's recommendation: No one attended call
Need reciept for flight
- - I called to get a missing receipt.
- - I was not forwarded to support and received a sales pitch.
- - I was at work and had no time for pitches.
I called to get a missing receipt. Instead I got a sales pitch that I did not have time for.
The guy would not forward me to support.
I had to hang up on him. I'm at work and don't have time for sales pitches.
Existing flight reservation
Worst company ever! They would not listen to me, talked over me, did not address my issue AT ALL. They had no interest in resolving the issue, and then they hung up on me.
User's recommendation: DO NOT USE Egencia!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Pricey, poor support, did not refund when they say they will
- - Booking canceled without notice.
- - Cancellations occur as room prices drop.
- - Client charged; refund not issued.
- - No phone support; chat and email only.
The hotel booking was cancelled without notifying the client. This always happens when the room price drops.
The client was charged by the hotel for the stay.
Egencia claimed they would issue a refund, but the payment was never made. There isn't a phone number to call, only chat and email are available.
- Easy to use website
- Pricey compared to other platforms
- Hotel cancellation without notification
- Poor support
Preferred solution: Telling others to watch out
Hot Springs, Arkansas
I need credit for my flight that got canceled and car rental I had to rent to get home because delta canceled my flight
I should get a voucher for all the cancellations I have had for the return flight and a day full 24 layover at a hotel!!! Work on this please
User's recommendation: Credit me
The absolute worst
- - Egencia agents are not well informed or trained.
- - They charge for calls and require calling to confirm airline credits.
I can't say enough bad things about Egencia.
I am forced to use them by my company. Egencia's agents are not well informed or well trained.
They do NOT actually try to help the customer. They are just clicking the same keys I could click online. And if I need to call them because THEY require me too, they charge me for the call!! I just tried calling them in the middle of the day because I wanted to use some airline credits and they required me to call them to confirm.
When I did, the recording said that if this was emergency call they were going to charge me, otherwise to call during regular business hours. It WAS regular business hours.
User's recommendation: Don't use them if at all possible
Need to change credit card # on existing hotel reservation
Former MC compromised. Need to give you new MC numbrr for current existing Caesers Palace confirmatio number CLVInIVXjT.
- Use to worl well while i was employed
- I have since retired from time i made reservtion bd need to add differrnt
Preferred solution: My credit card number changed on my existing hotel reservation T Caesars palace
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEgencia has scammed with on crypto trading platform of 40k euros ,
- - Estonian user began with Egencia; 30 journeys left.
- - Invested 40k euros; funds demanded to release.
- - Took a loan; asks for help to recover funds.
Dear managnet of egencia ,
My name is jasdeep singh, i m from Estonia , i have start working with egencia trading platform , I have 30 journeys to finish in egencia acvount , during finishing my journeys thers is big minus of mowmy whic i have to pay , i have invested 40k euros until i finish 30 journeys, when it time to release my money with commision they askimg more money , again said to.me your acoount credit score is less we canot give your USDT BACK, DEMANDING AGAIN 18K EUROS , I HAVE ALREADY INVESTED MY SAVINGS , I TOOK LOAN , , I M COMPLETELY BROKEN , I REQUEt you to pls help me to get my money bacak
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRelogement d'un client
Effectivement, j'ai trouvé une solution.Sans contact ''numéro de mobile, email" de notre client commun c'est difficile de résoudre les problèmes. Pouvons nous avoir accès à ces informations systématiquement ?
JE SOUHAITE CONTACTER LE URGENCEÉCLIENT
LAISSER VOTRE NUMÉRO DE TÉLÉTÉLÉPHONE REPENTIR VOUS JOINDRE...
Preferred solution: voir le client
I kissed my flight
I was reading my itinerary off my phone and thought my connecting flight was my original flight time. I need a new flight ASAP.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp with booking
the worst service I have ever got. Three hours later calling egenica and my issue has still not been solved.
User's recommendation: weould never recomd
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pimpri Chinchwad, Maharashtra
Login details of Egencia
We are not able to find out the login details of EGENCIA
We are not able to find out the login details of Egencia. Please help out to find out the login details of Orritel Hotel Hinjewadi
Preferred solution: Login details of Egencia
Travel Agencies Expert Talks
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Miami, Florida
Change hotel reservation
- - Changed a hotel reservation; hotel was accommodating.
- - Told a claim number would be issued and stay shortened to 2 days with the same itinerary.
Had to change hotel reservation at first didnt want to call the hotel since booked no refundable but convinced them to call and the hotel was accommodating. I was told will receive a claim number changing reservation to 2 days from 3 days and the itinerary would stay the same. Have not received anything as of yet
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMiami trip
- - Booked as a hotel, but it was Airbnb.
- - Front desk was impolite; staff asked to call the agency.
- - American Express charged; refund requested; case open.
The choosen hotel was not a hotel but an AirBNB place with appatements.
We where note helped when arriving at the entrence. The lady was very impolite and said we needed to call to the agency.
With our phones from Belgium this was not working. After serveral minutes of attemps the lady behind the desk proposed to call with her phone.
We explained to the person on the line we did not book for AirBNB appartments and requested to cancel the rooms.
Despite this the American Express was still invoiced.
Requesting to have a refund and Egency removing the Mint House from his list.
After that talking to the customer service for more than 40 min did not solve the issues. Agent was very confused did not know the procedures and could not help me further.
A case was created but till now nothing heared from it.
User's recommendation: If we cannot solve this incident the answer is definitely NO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas not helped when i needed during arrival at hotel
Egencia created a case number 1014****. Waiting on an answer
On arrival late at miami, hotel was not correctly reserved. We needed to receive an email with a number, which we didnt received. Due to this where not allowed to our hotel room.Hotel registration was not successfull, bot credit card debit was done.
On top it seemed that it was not a hotel, but an appartment.
- Bad cystomer service
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